BEST WAITLIST APPS|FOR RESTAURANTS|FOR NIGHTCLUBS|FOR BARS|FOR RETAIL

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WHAT ARE THE BEST APPS TO MANAGE A WAITLIST?

The best waitlist app is the one that brings the most value to your business. But, because each business is different, there isn't a one-size-fits-all solutions for waitlist management.

Waitlist Apps By Industry

Each app is slightly different, and depending on the type of business you're in certain features may be more appealing.

6 of the top waitlist apps compared, AUGUST 2018
NOWAIT OPENTABLE TABLEUP WAITLIST.ME WAIT’N WAITWHILE
WEBSITE nowait.com Trichostema tableup.com 2098579114 waitn.co 9059814964
DESIGNED FOR RESTAURANTS
DESIGNED FOR NIGHTCLUBS, BARS AND TAVERNS
DESIGNED FOR DENTISTS, DOCTORS, AND WAITING ROOMS
DESIGNED FOR RETAIL STORES
STAFF VERSION OPTIMIZED FOR TABLET
STAFF VERSION OPTIMIZED FOR SMART PHONE
STAFF VERSION WORKS ON iOS
STAFF VERSION WORKS ON ANDROID
STAFF VERSION WORKS ON WINDOWS MOBILE
STAFF VERSION WORKS ON DESKTOP
HEURISTICS LEARN EXPECTED WAITING TIME
STAFF CAN ASSIGN CHECKED-IN PARTIES TO A TABLE #
STAFF CAN VIEW GEO-LOCATION OF GUEST
STAFF CAN VIEW LAST TIME GUEST CHECKED THEIR PLACE IN LINE
STAFF CAN VIEW GUEST/PARTY'S NO-SHOW LIKELIHOOD
STAFF CAN VIEW / UPDATE OCCUPANCY IN REAL-TIME
STAFF VERSION INCLUDES A CROWD-COUNTER
STAFF VERSION INTEGRATES CROWD-COUNTING SENSORS
INCLUDES LOYALTY MODULE (IDENTIFY VIPS)
INCLUDES SECURITY MODULE (IDENTIFY PROBLEM CUSTOMERS)
OWNER CAN VIEW ANALYTICS
INCLUDES DIGITAL WAITLIST
ADD TO LIST SMS / GUEST ALERT SMS
GUEST CAN VIEW PLACE IN LINE
GUEST CAN MODIFY GROUP SIZE WHILE IN LINE
GUEST CAN VIEW MENU / SERVICES
GUEST CAN PLACE ONLINE ORDERS
GUEST CAN VIEW VENUE INFO/HOURS
GUEST CAN VIEW VENUE IMAGES/MARKETING
GUEST CAN VIEW HOW MANY PEOPLE ARE IN LINE
GUEST NOT REQUIRED TO DOWNLOAD AN APP
GUEST CAN ORDER DIRECTLY TO POINT OF SALE
GUEST SELF-SERVICE KIOSK AVAILABLE
GUEST VERSION WORKS ON iOS
GUEST VERSION WORKS ON ANDROID
GUEST VERSION WORKS ON WINDOWS MOBILE
GUEST CAN CANCEL THEIR RESERVATION 
DISPLAY WAITLIST ON A SCREEN/MONITOR
TWO-WAY COMMUNICATION WITH GUEST ON SMS
GUEST GETS REAL-TIME UPDATES ABOUT POSITION IN LINE

Each industry and type of business needs a different type of waitlist app, because each business has unique requirments.

Fast-Casual Restaurant

Full-Service Restaurant

Bar, Tavern, or Nightclub

Dentist's or Doctor's Office

Salon or Barbershop

Retail Store

NEED HELP CHOOSING? GET A QUOTE

Each business and industry is different


Learn more about THE FEATURES THAT ARE MOST DESIRABLE


FAST CASUAL RESTAURANTS

A fast-casual restaurant, or quick-service restaurant, is a type of restaurant business that takes orders and serves food over a service counter. Although fast-casual restaurants may have tables for guests to sit, the guest is responsible for ordering and retreiving their food from the service counter. Guests are also usually responsible for bussing their own tables after finishing their meal.

In certain situations, fast-casual restaurants may want to use a waitlist solution to better handle walk-in crowds. Some fast-casual restaurants may experience crowd control bottle-necks when customers arrive to place their order. In this situation, a waitlist solution that doubles as a Point Of Sale (POS) can expidite the customer's experience. Other fast-casual restaurants may experience bottle-necks during order preperation or delivery. When orders take a long time to make, fast-casual restaurants may look to add customers to a queue to keep them up to date regarding their order's status.

 

Implementing a waitlist app really made customers happy, they got on the waitlist when their food was being made, and they complely stopped standing around or interrupting staff with questions about their order.

Eric Johnson Restaurant Manager

We're using a kiosk to take orders and then add customers to a pick-up waitlist, it saves labor and customers love it.

Erica Renalt Restaurant Manager

FULL SERVICE RESTAURANTS

A full-service restaurant is a type of restaurant business that utilizes hosts, servers, bartenders, and bussers to facilitate food ordering and deliviery. Full-service restaurants have seating capacity for guests at tables of various sizes. At full-service restaurants, it is the job of the host to intake new guest parties/groups and assign them to a table appropriate to the size of the group. A server is assigned to the table, and then takes and delivers the group's orders.

Because full-service restaurants have limited seating and service capacity, there is often a need to start a waiting list. Some full-service restaurants use a paper waiting list to track their waiting guests. Others combine a paper waiting list with electronic pagers, to ensure that the guest is notified when it's their time to be served. Some drawbacks to these methods are that they take up a lot of time, and can be expensive to implemement. When time is spent writing down names, assigning guests a pager, or waiting for guests to return, this has the effect of making the wait longer for everyone. As the list grows, the restaurant may run out of physical space for waiting guests to sit or stand inside the venue. And, as the wait time gets longer, guests may avoid waiting and bring their business elsewhere.

A digital waiting list can make the wait more efficient, by reducing the overall time spent adding, removing and paging guests when compared to traditional paper or electronic pager methods. Moreover, a digital waitlist can reduce the number of guests that avoid going on the list at all by giving them the option to walk around and return when they've been alerted via SMS. Some digital waitlists allow the guest to view their position in the line, this is a powerful tool for guests because SMS systems on their own do not indicate to the guest how fast the line is moving, or how long they should expect to wait. When guests can view their place in line, they are much more likely to return after their wait is up, no matter how far away they venture from the restaurant. In addition, guests appreciate the information and effort afforded to them when they are given a digital waitlist option instead of asked to sit or stand in a not-so-transparent line.

 

We were using a paper waitlist and pager system, but switched to an app that handles both. It's saved labor and lowered wait times.

Leslie Smith Restaurant General Manager

We have an insane amount of weekend business that requires security to manage crowds, we put a counting and waitlist solution in place, and it simplified our management process immencely

Derek Thomas Restaurant Manager

BARS, TAVERNS, OR NIGHTCLUBS

A bar, tavern, dancehall, or nightclub is an establishment with the primary business of serving alcoholic beverages for immediate consumption. In the United States, there are more than 66,000 of these establishments in total, generating combined sales in excess of 20 billion dollars each year. Some of these establishments may also provide limited food service and seating.

In the United States, bars, taverns and nightclubs are highly regulated, subject to strict liquor and fire-code licensing requirements. Due to moratoriums on liquor license issuance, it is very difficult to open a new drinking establishment in most jurisdictions. Where moratoriums are not in effect, that does not necessarily mean that a new license will be granted. Because cities make it very difficult to open new drinking establishments and restaurants, these businesses tend to be in short supply, and as city populations bloom, they get very crowded.

Crowd-control at bars, taverns and nightclubs is crucial for maintaining orderly customer service and compliance with licensing requirements. When a venue reaches its maximum occupancy, venues must restrict access. Drinking establishments tend to employ doorpersons such as bouncers, hosts, or other security personnel to monitor the entrance and exit of guests. Often, when establishments reach capacity, exterior queue lines form where customers wait for entry. At the busiest establishements, these lines can have intimidating wait times, sometimes reaching beyond two hours.

A digital waiting list can help bars, taverns, and nightclubs avoid long inefficient exterior lines without turning away potential customers. Adding walk-in customers to a digital waitlist can be a simple way to let the customer know that you're prepared for their business and value their time. Digital waitlists that allow customers to view there position in line are especially helpful at venues with extremely long waits. This allows the potential customer to return later in the evening, without the need to waste time in line. Some wait list solutions also include people counters that can help doorpersons keep track of occupancy. These solutions can track the occupancy and waiting list for multiple rooms or zones in a venue in real-time, communicating across devices. For these reasons, some digital waitlist solutions are better suited for use in nightclubs and bars where there is an exterior (or interior) queue lines.

DOCTOR'S, DENTIST'S, OR PROFESSIONAL SERVICE OFFICE

Waitlist apps that are specially designed for use in the waiting rooms of service businesses like doctors offices can make your customers smile, and spare them the pain of waiting when you're running behind.

SALONS AND BARBERSHOPS

Salons and barbers that accept walk-in business know what it's like to have a waiting room full of customers. A digital waitlist can give the customers the freedom to go about their day while queuing for your services. Waitlist solutions that allow the customer to monitor their place in line, and return when their near the top of the list, give them peace of mind about how far they can go when they are in the queue.

RETAIL STORES

Sometimes retail stores and other service businesses are too busy to serve walk-in customers. A waitlist app attached to a self-service kisok, can give customers an easy way to queue for your services. When they can monitor their place in line, they are more comfortable browsing your other services, or exploring what's nearby.